You may have noticed there are lots of job titles used in the travel industry. You’re probably most familiar with “travel agent,” but many feel that doesn’t really capture what we do. So we become travel advisors, travel consultants, travel designers or other creative titles attempting to convey what we do for our clients.
It really doesn’t matter what we call ourselves – there is no way to describe what we do each day in a job title.
So what exactly do we do? What do we bring to the table that you wouldn’t get booking your vacation online?
Here are just a few of the things we do for our clients… (for free, if you book your trip with me!)
We are great listeners.
This is one of the most essential skills for a Disney travel advisor to have. We listen when you talk about your vacations. We ask questions to get a better idea of your tastes, likes and preferences. We pay close attention to get a clear picture of your needs, concerns and expectations. Understanding these things helps us anticipate your needs and make the best recommendations for you.
We are master troubleshooters!
It’s our job to take care of all of the nitty-gritty details of your trip, from start to finish. We’re here to help you out if things don’t go as planned. If you run into travel delays or issues, you can look to us for help. Because of our industry connections, we often resolve issues much faster than you could on your own.
We pride ourselves on our attention to detail.
We love putting together the pieces of your travel itinerary as if it were a big, beautiful puzzle! We make recommendations for things that will provide you with an added layer of convenience, security, or simply to surprise and delight you. We’ll take care of the mundane tasks like keeping track of important dates, paperwork requirements and other logistics. It’s our job to make sure your vacation is seamless to make your travel less stressful.
We’re continually building our network to benefit YOU.
From connecting with other travel professionals to meeting the general manager and sales managers, we are always creating connections that help us take better care of our clients.
We spend a significant amount of time… and money… traveling to do site inspections and research new attractions, test new park-touring strategies, sample new restaurants and more. While that may sound glamorous, and you may have been a little jealous when you saw our photos from fabulous places, it really is work!
We took those fantastic pictures during the brief downtime we had after a day spent walking the resort with a sales manager touring multiple room options, getting a walk-through of the spa (alas, no treatments for us!), seeing the pools, learning about the kids’ activities, the restaurants and more.
We work for YOU.
We work with Disney to book your vacation, but we work FOR you. Should anything go wrong during your travels, we go to bat for you. Disney is known for their attention to detail and customer service, but they are not infallible. Things can go wrong. In the event something goes awry on your vacation, we represent your needs and interests… and we know who to call to get things fixed. We are in your corner from the time your vacation is booked until you arrive safely back home.
We consider you a friend.
You aren’t just a client. We consider you a friend… or even like a member of our own family, and we take care of you the same way we would a friend or family member. We smile when we see your name on our caller ID. We think about your bad knee when we plan your itinerary.
And like a good friend… we don’t hold back when we give you our advice. We won’t hesitate to tell you when we think you might be making a mistake. If you come to us with a suggestion that we believe might not meet your expectations… we’ll let you know. We’ll let you know when it makes sense to spend a little more to get a better experience, and which corners you can cut without having a negative effect on your vacation.
And we love hearing from you about your experience! It makes our day when you text us from your vacation to show us the amazing photo of your kids with their favorite characters. We look forward to hearing from you when you get back home… and we are so appreciative when you reach out to us to plan your next vacation or refer your friends and family to us.
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